MarkNtel Advisors, a leading market research and consulting firm, has announced the release of its latest study titled IT Service Management (ITSM) Market Research Report: Forecast (2024-2030). This report provides a detailed assessment of the IT Service Management Market, covering its evolving dynamics, emerging trends, key growth drivers, major challenges, and competitive landscape.

Designed to guide investors, stakeholders, and business leaders, the research aims to deliver valuable insights for strategic planning, risk assessment, and investment decision-making in the years ahead.

Market Timeline Overview

• Historical Years: 2019-22
• Base Years: 2023
• Forecast year - 2024-2030

This helps businesses identify emerging opportunities, assess market risks, and develop data-driven strategies for long-term success.

In case you missed it, we are currently revising our reports. Click on the below to get the latest research data with forecast for years 2026 to 2032, including market size, industry trends, and competitive analysis. It wouldn’t take long for the team to deliver the most recent version of the report.

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IT Service Management Market Outlook

According to the report, The Global IT Service Management (ITSM) Market size was valued at USD 9.98 billion in 2023 and is estimated to grow at a CAGR of around 17% during the forecast period, i.e., 2024-30. The market impact of the recession is thoroughly examined in this report, covering both pre- & post-economic downturn. The demand for cloud ITSM solutions has greatly increased due to their ease & quick deployment capabilities. This service runs all vital IT components on a single platform provided by cloud service providers, enabling users unrestricted access regardless of location or time restrictions. Implementing Cloud ITSM under an operational expenditure (OPEX) framework significantly reduces ownership costs, making it a financially feasible option for businesses irrespective of size or scale.

The report also examines consumer preferences, regulatory impacts, and investment trends that will shape the market’s trajectory over the next decade.

IT Service Management Market Drivers:

Efficient Management & Enforcement of IT Processes & Policies Achieved Through Automation – In today's globalized and highly competitive market, allocating resources to core business functions is essential. This includes rectifying any issues with the IT infrastructure that could disrupt regular operations, a risk no organization can afford to take lightly. Effective service management streamlines tasks like recovering systems or handling network faults, taking the workload off administrators' shoulders, and minimizing downtime for prompt problem resolution. Moreover, while human intervention is initially necessary for developing guidelines & policies around these processes, automation ultimately leads to smoother overall functioning by reducing disruptive incidents, further driving the IT Service Management (ITSM) Market globally.

View Full Report (All Data, In One Place): https://www.marknteladvisors.com/research-library/it-service-management-market.html  (Explore in-depth analyses, technological trends, and investment patterns.)

IT Service Management Market Trends:

Integration with DevOps & Agile Practices – To facilitate the swift delivery of IT services & applications, organizations are merging their ITSM practices with DevOps and Agile methodologies. The assimilation offers the opportunity to develop teams to collaborate seamlessly with operations teams in CI/CD, resulting in faster time-to-market launch of new features & products. By integrating Agile methodology into an organization's IT Service Management (ITSM) practice, businesses can enhance adaptability, flexibility, and responsiveness to change. This approach ensures that they can effectively address evolving customer demands & business priorities promptly.

IT Service Management Market Segmentation

The study categorizes the IT Service Management Market into various segments and sub-segments, each analyzed for its size, growth potential, and contribution to the overall industry.

By Offering

• Solutions
  • Service Portfolio Management
    • Service Catalogue Management
    • Service Pipeline Management
    • Demand Management
    • Others
  • Configuration & Change Management
    • Configuration Management Database
    • Change Control
    • Version Control
    • Others
  • Service Desk Software
    • Incident Management
    • Problem Management
    • Service Request Management
    • Knowledge Base
    • Others
  • Operations & Performance Management
    • Performance Monitoring
    • Capacity Management
    • Event Management
    • Others
  • Dashboard, Reporting & Analytics
• Services
  • Managed Services
  • Professional Services
    • Consulting
    • Integration & Implementation
    • Training, Support & Maintenance

By Organization Size

• Large Enterprises
• SMEs

By Deployment Model

• On-premises
• Cloud

By Vertical

• BFSI
  • Transaction Processing
  • Security Management
  • Compliance Management
  • Others
• Telecommunications
  • Network Management
  • Service Provisioning
  • Incident Management
  • Others
• IT/ITes
  • Service Desk Support
  • Change Management
  • Application Development & Maintenance
  • Others
• Government & Public Sector
  • eGovernment Services
  • IT Infrastructure Management
  • Security & Compliance
  • Others
• Retail & Consumer Goods
  • eCommerce Platform Management
  • Inventory Management Systems
  • Customer Support
  • Others
• Manufacturing
  • Manufacturing Execution Systems (MESs)
  • Supply Chain Management
  • Quality Control Systems
  • Others
• Energy & Utilities
  • Smart Grid Management
  • SCADA Systems
  • Asset Management
  • Others
• Media & Entertainment
  • Content Management Systems (CMSs)
  • Digital Rights Management (DRM)
  • Broadcasting Systems
  • Others
• Healthcare
  • Electronic Health Records (EHRs)
  • Healthcare IT Systems Management
  • Patient Care Applications
  • Others
• Education
  • Learning Management Systems (LMSs)
  • Student Information Systems (SISs)
  • Campus IT Infrastructure
  • Others

Geographical Analysis

The report presents detailed insights into the market’s geographical expansion, highlighting key trends and opportunities across the following geographies:

By Region

• North America
• South America
• Europe
• The Middle East & Africa
• Asia-Pacific

Talk to Our Industry Analyst: https://www.marknteladvisors.com/query/talk-to-our-consultant/it-service-management-market.html  Get personalized insights into company strategies and regional market dynamics.)

Leading Companies in IT Service Management Market Worldwide: Players, Analysis & Future Outlook

ServiceNow, BMC Software, Oracle, Boardcom, ManageEngine, Ivanti, ZenDesk, GoTo, Solar Winds, Atlassian, OpenText, Symphonyai Summit, Efecte, Microsoft, IBM, and others, are the top companies in the Global IT Service Management (ITSM) Market.

Key Highlights of the Report

• Comprehensive Market Overview: In-depth analysis of market size, share, and forecasts from 2024 to 2030.
• Growth Drivers & Challenges: Clear insights into factors feeling or restraining market expansion.
• Investment & Regulatory Insights: Evaluation of key policies, funding trends, and collaborations influencing industry performance.
• Competitive Landscape: Detailed profiles of leading companies, including product portfolios, business strategies, financials, and recent developments such as mergers & acquisitions.

Analytical Tools: Application of SWOT Analysis, PESTEL Analysis, and Porter’s Five Forces Model to assess competition and external influences

Browse through our flexible pricing plans and choose the package that best fits your business needs whether you require a single-user license, corporate access, or customized insights. Once you select the plan that suits your requirements, you can purchase and instantly access the full report online – https://www.marknteladvisors.com/pricing/it-service-management-market.html  

Frequently Asked Questions (FAQ)

1. What is the projected growth rate of the IT Service Management Market?
2. What are the major factors driving this market’s growth?
3. Which regions are expected to lead the IT Service Management Market?
4. Who are the prominent players in the IT Service Management Market?
5. How is the competition structured in this market?
6. How can I access the full report?

About Us

MarkNtel Advisors is a global research and consulting leader providing actionable intelligence across the ICT & electronics industry, spanning electronic equipment & services, software, and digital infrastructure. We analyze the impact of technologies like AI, IoT, and cloud computing on global business ecosystems. Through Consulting Services, we help technology providers and investors interpret emerging market data, refine digital strategies, and adapt to continuous innovation cycles in the connected economy.

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