Refund Policy
Contacting the Seller
When using on-site checkout, you should first contact the seller to resolve your issue with a purchase. The seller has three working days to respond to you and attempt to resolve your issue.
You can contact a seller up to seven days after payment has been made. The seller has one day (24 hours) to respond to you and attempt to resolve your issue.
Filing a claim with Filmclub
When using on-site checkout, if a seller or individual seller has not responded or resolved your issue after three working days, you can submit a claim for our review on the next working day.
If a seller has not responded or resolved your issue after one day, you then have two days (48 hours) to submit a claim for Filmclub to review.
When you file a claim, answer the questions presented and include details regarding your issue within the form. We'll review your claim, including any messages that you and the seller sent to each other, along with supporting documentation from the buyer and the seller. We'll typically respond within 48 hours.
Refunds and returns
If you are requesting a refund, remember to contact the seller within the return period specified in the product listing and follow the seller's instructions for returning the delivered item.
If the seller is unresponsive or is not following their stated Return Policy, you may still be required to provide a valid tracking number of the returned item or other proof of return to us in order to receive a Purchase Protection refund.
Filmclub does not facilitate product returns.
Limitations
When using on-site checkout, you can file a claim for the full price of an item with a purchase price up to INR 1,50,000 including tax and delivery.
You must file a claim within 45 days from the date of delivery of your purchased product, or within 60 days for unauthorised claims. If you never received your item, you must wait two days after the last date of estimated delivery before filing a claim.
When reporting unauthorised purchases, you should notify us immediately so that we can try to protect you from financial loss. You must submit a claim within 60 days after the charge.
You must be in compliance with our terms and policies, including the Community Payments Terms, to be eligible for Purchase Protection.
If you mark an item as received, you cannot file a claim.
You must file a claim within three days (72 hours) from the date of delivery of your purchased product, or within seven days of payment if no delivery date is given. If you never received your item, you must wait two days after the last date of estimated delivery before filing a claim.
You must be in compliance with our terms and policies, to be eligible for Purchase Protection.
Resolving and Closing Cases
If we approve a buyer's claim, in some situations, Filmclub may offer a partial refund. Otherwise, the refunded amount will include the full purchase price of the item, tax and delivery fees. Decisions on claims are made at our sole discretion.
In some instances, we may offer a goodwill refund in our sole discretion. Offering a goodwill refund may depend on the purchase history of a buyer, including previously requested refunds and total amount of purchases made.
Denied Claims
Reasons why your claim could be denied under this policy include:
▪ The item received was the same as described by the merchant in your purchase
▪ The claim was filed due to buyer's remorse
▪ The item was received and the merchant verified the delivery of the product
▪ You disputed the transaction with the bank that issued your credit or debit card
▪ You didn't submit sufficient evidence requested by Filmclub to support your claim
Policy Abuse
If you file fraudulent claims for purchases made on Filmclub, we may disable your ability to make payments or take additional action on your account.
Contact Us
For inquiries or support, reach out to:
General Information: info@filmclub.in
Support: support@filmclub.in
Address: Usha Enclave, Srinagar Colony, Hyderabad
